AN AFFINSYS PRODUCT001
Skill-based Routing
Route chats based on agent skills and domain knowledge to increase first-contact resolution.
Human + AI Service
Smarter bot-to-agent handoff, with every detail in context.
InsureBuddy Agent Assist combines AI, advanced analytics and intelligent chat routing to provide seamless AI + human engagement across channels, contexts and languages while reducing cost to serve.
ROUTINGSkill-based
Language, skill, department, time and priority.
CONTEXTCustomer 360
History, notes, tags and open tickets.
SUPERVISIONReal-time
Monitor agents, bots and conversations.
ASSISTAI Copilot
Surface relevant context and next actions.
AI +
HUMAN
HUMAN
Core capabilities
Built for insurance journeys that need to move faster.
InsureBuddy Agent Assist combines AI, advanced analytics and intelligent chat routing to provide seamless AI + human engagement across channels, contexts and languages while reducing cost to serve.
002
Omnichannel Handoff
Move conversations from bot to agent on the customer’s preferred digital channel.
003
Agent Assist
Give agents conversational context, history and profile information at handoff.
004
Handoff Analytics
Track behaviour, agent metrics, productivity, goal completion and service performance.
Experience layer
01Seamless Bot → Agent → Bot
02Intelligent Chat Routing
03Real-time Supervision
04Analytics
05Unified Customer View
06Omnichannel
07Rich Media
08Secure
Agentic AI orchestration
A continuous service loop between AI and people
Instead of stopping at conversation or recommendations, InsureBuddy agents understand context, reason across customer and policy data, coordinate tasks and execute the next best action with guardrails and human escalation.
STEP 01
Detect
Recognize sentiment, intent, status, priority and the need for human intervention.
STEP 02
Route
Select the best-fit agent using skills, language, department and availability.
STEP 03
Brief
Create a concise AI-generated handoff summary with customer history and context.
STEP 04
Assist
Recommend answers, actions and knowledge while the agent serves the customer.
STEP 05
Return
Move routine follow-up back to AI while preserving a continuous conversation.
Business impact
Designed to improve experience and operational performance together.
FCRSkill-based routing designed to improve resolution
360°Unified customer view
Real-timeOperational supervision and analytics
Turn every insurance interaction into an intelligent journey.
See how InsureBuddy.ai can bring agentic AI into your existing insurance ecosystem.