InsureBuddy.ai combines deep insurance domain expertise with Agentic AI to help you understand customers, reason across data, orchestrate complex workflows and take action — across sales, onboarding, servicing, claims, underwriting and engagement.
The operating loop behind every InsureBuddy interaction.
Policy structures, endorsements, claims, agency networks, regulatory nuance — InsureBuddy fuses large language models with real insurance domain knowledge, enterprise data and business rules before an agent ever takes an action.
InsureBuddy links insurance to the broader financial ecosystem — turning consented Open Finance data into sharper recommendations, affordability checks and proactive coverage decisions.
| Policy | Premium | Coverage | Status |
|---|---|---|---|
| Health — AXA Gulf | AED 850 | AED 2,000,000 | Active |
| Auto — RSA Insurance | AED 320 | AED 500,000 | Active |
| Home — Zurich Insurance | AED 450 | AED 1,500,000 | Active |
Demographics, policies, claims, payments, life events, risk signals — unified into a single context that every agent reasons from.
Pre-built, production-ready agents across the entire policy lifecycle — coordinated by a central Orchestrator that decides which agent acts next.
Orchestrator Agent — sits at the center of every workflow, deciding which specialist agent acts next, routing exceptions to humans, and keeping the full interaction history in context.
A single claim can pass through six specialized agents before a human ever needs to look at it.
Web, mobile, WhatsApp, voice, contact center, branch, agent portal or API — the same Customer 360 context follows the conversation, in 100+ languages.
Autonomous does not mean uncontrolled — every layer, from perception to execution, is wrapped in guardrails, audit trails and human-in-the-loop review.
InsureBuddy.ai Conversational AI diverts customer queries from traditional channels to the AI-powered platform, driving substantial operational savings.
Reduction in processing time by automating claims, accelerating the claims lifecycle for motor and travel insurance.
Intelligent lead qualification has improved conversion rates, enhancing acquisition and new business revenue.
Automating routine customer interactions has reduced operational costs, resulting in substantial annual savings.
Efficient self-service and automated query resolution lowers overall cost to serve while improving satisfaction.
Personalized recommendations have driven a notable increase in upsell / cross-sell opportunities.
A growing network of banks, telcos, insurers and fintechs across the Middle East, Africa, Asia and Europe.
Abu Dhabi Islamic Bank
First capital bank
Banco BCI
Canny Pay
I&M BankNMB Bank
FE Credit
MoneyUp
Fidelity Bank
FCB Barclays
Lamp Finance
Family Bank
I&M Bank
Kina BankAbu Dhabi Islamic BankFirst capital bankBanco BCICanny PayI&M BankNMB BankFE CreditMoneyUpFidelity BankFCB BarclaysLamp FinanceFamily BankI&M BankKina Bank
LebaraFidelity Bank
Standard BankPeiBeta WalletTameeniAir NiuginiStanbic Bank
Philippines National BankHousing finance bankCentral Bank of UAEDubai Islamic Bank
De Surinaamsche BankBank of Africa
BSN BankLebaraFidelity BankStandard BankPeiBeta WalletTameeniAir NiuginiStanbic BankPhilippines National BankHousing finance bankCentral Bank of UAEDubai Islamic BankDe Surinaamsche BankBank of AfricaBSN BankLife insurance corporation of IndiaNambawan SuperFirst capital bankHollard InsuranceBanque Barorient France
MastercardInsurance HouseVodafone
First capital bankBanco KeveNational Bank of Umm Al QaiwainNational Bank of fujairahKenya Orient InsuranceBanque MisrLife insurance corporation of IndiaNambawan SuperFirst capital bankHollard InsuranceBanque Barorient FranceMastercardInsurance HouseVodafoneFirst capital bankBanco KeveNational Bank of Umm Al QaiwainNational Bank of fujairahKenya Orient InsuranceBanque MisrInsureBuddy.ai is one of three domain-rich Agentic AI platforms from Affinsys — alongside BankBuddy.ai and TelcoBuddy.ai.
Dubai
Singapore
BangaloreTransform insurance journeys from reactive service to autonomous, intelligent experiences with InsureBuddy.ai.
AN AFFINSYS PRODUCT