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InsureBuddy Blogs

Measure the performance of your Virtual assistants with AI-powered surveys

4.70 billion people use social media platforms globally, and most of these users frequently interact through chatbots and virtual assistants. The user interactions are dynamic in nature, with substantially diverse customer journeys and built-in...Read more

Automated agent handoff for insurance customer support

"Human Hand-off" enables the customer to speak directly with an agent to address complicated problems by having the discussion from the bot moved to the actual agent. It is crucial that the digital assistants understand when to transfer a discussion to an agent in order...Read more

Composite AI in Insurance

98% of insurance executives think cognitive computing will have a transformative impact on the insurance sector. However, early adopters of Artificial Intelligence in insurance recognized that individual AI use cases do not provide long-term value for the business and require a comprehensive AI approach...Read more

4 ways AI can transform the insurance industry

With declining mobile app downloads, leveraging AI as a part of their new digital strategy to provide channel agnostic digital engagement to customers is the way moving forward for insurance companies. Engage with your custome...Read more

Insurance WhatsApp Chatbots: The next big thing in Insurance

Introducing new technologies alone is not enough in a 'customer-first' industry like insurance. The need of the hour is a customer-focused, data-driven digital transformation approach that will enable insurers to...Read more

Essential checklist for AI remote onboarding and eKYC for insurance

Digital insurance onboarding process is critical to getting new customers up and running with their coverage in a jiffy. A recent report by Mckinsey indicates that more than 33% of insurance...Read more

Top 4 AI use cases for Digital Insurance

As per our survey on Linkedin conducted among a group of digitally savvy customers to assess the adoption rates of Insurance mobile apps, only less than 20% of the customers have at least one insurance app. The results clearly indicate that the mobile app revolution was not a success when...Read more

WhatsApp chatbot for Insurance

The Insurance Industry is witnessing the largest ever shift to digital channels across all the customer journeys. Declining mobile app downloads and limited in person interactions are driving....Read more