AN AFFINSYS PRODUCT001
Transactions & Payments
Enable instant policy issuance with minimal questions, secure login and payment flows directly inside WhatsApp.
Customer Experience · WhatsApp
Frictionless insurance on WhatsApp, powered by Agentic AI.
Deploy insurance services on the world’s favourite messaging platform with ready-to-use transactions, FAQs, secure authentication and human handoff. InsureBuddy adds an agentic layer that can understand intent, gather information, create proposals, trigger payments and keep the journey moving.
CONVERSATIONWhatsApp-first journeys
Guide customers from intent to insurance action in one familiar channel.
AUTOMATIONQuote → Proposal → Policy
Agents coordinate the journey and trigger the next step automatically.
SECURITYOTP + Secure Payments
Authenticate customers and protect every transaction with built-in controls.
ASSISTANCEHuman Handoff
Escalate with full conversation context when human expertise is needed.
WHATSAPP
AGENT
AGENT
WhatsApp journey in action
One conversation. A complete insurance journey.
The WhatsApp experience can move from product discovery and customer profiling to proposal creation, payment and policy purchase without breaking the conversation.
Kenya Orient Insurance · customer journey
Core capabilities
Built for insurance journeys that need to move faster.
Deploy insurance services on the world’s favourite messaging platform with ready-to-use transactions, FAQs, secure authentication and human handoff. InsureBuddy adds an agentic layer that can understand intent, gather information, create proposals, trigger payments and keep the journey moving.
002
Multi-factor Authentication
Protect every transaction with OTP, PIN, credentials and other built-in authentication controls.
003
Automated FAQs
Resolve contextual policy and service questions in real time using NLP and customer context.
004
Human Hand-off
Escalate to the right human agent with the conversation transcript, context and priority intact.
Key journeys
01Origination
02Register Claim
03Multilingual
04Buy Policy
05Get Quote
06Automated FAQs
07MFA
08Human Hand-off
Agentic AI orchestration
From message to policy: an autonomous WhatsApp journey
Instead of stopping at conversation or recommendations, InsureBuddy agents understand context, reason across customer and policy data, coordinate tasks and execute the next best action with guardrails and human escalation.
STEP 01
Understand
Identify intent, policy need, customer context and the next best journey.
STEP 02
Collect
Progressively capture profile, vehicle, policy and document information.
STEP 03
Execute
Generate quotes/proposals, request payment and trigger policy actions.
STEP 04
Assist
Resolve questions autonomously or route to a skilled agent when needed.
STEP 05
Learn
Use interaction signals to improve recommendations, journeys and service.
Business impact
Designed to improve experience and operational performance together.
24/7Always-on digital insurance service
4 weeksPre-built route to production
100+Languages and omnichannel reach
Turn every insurance interaction into an intelligent journey.
See how InsureBuddy.ai can bring agentic AI into your existing insurance ecosystem.